16e Privacy Policy — Malaysian User Data Protection
At 16e, we take the protection of our users' personal information seriously. This policy clearly outlines how your data is collected, used, and safeguarded.
Effective Date: January 2026 · Language: Bahasa Melayu
1. Information We Collect
16e collects various types of information when you register, use the platform, or make transactions. Understanding what data is collected helps you make more informed decisions about how you use our platform.
Account Information
When you register an account, we collect your full name, date of birth, email address, phone number, and any identification details required for identity verification. This information is used to create and manage your account, and to ensure compliance with legal requirements.
Payment Information
To process deposits and withdrawals in MYR, we collect information relevant to your chosen payment method, such as GrabPay, Touch 'n Go eWallet, or FPX. We do not store your credit card numbers or banking passwords. All payment processing is handled by authorised payment processors that comply with strict security standards.
Device & Browser Information
We automatically collect technical information such as device type, operating system, web browser, IP address, time zone, and language settings. This data is used to optimise your platform experience and detect suspicious activity for security purposes.
Platform Usage Data
We record in-platform activity including games played, bets placed, session times, and transaction history. This data is used to deliver a better service, resolve disputes, and ensure game integrity.
2. How We Use Your Information
16e uses the information collected solely for legitimate purposes related to platform operations. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying, and managing your user account, including any required identity verification processes.
- Transaction Processing: Processing MYR deposits and withdrawals securely through approved local payment methods.
- Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and activity that violates our terms of service.
- Service Improvement: Analysing usage patterns to improve platform functionality, the user interface, and the overall experience.
- Service Communications: Sending important notifications related to your account, transactions, policy updates, and security information.
- Legal Compliance: Complying with legal obligations, regulations, and directives from relevant authorities under Malaysian law.
16e does not use your information for third-party marketing without your consent. We do not sell, rent, or trade users' personal information to any external party for their own commercial purposes.
3. Cookies and Tracking
The 16e platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following types of cookies are used:
Essential Cookies
These cookies are required for core platform functions such as login authentication, session security, and language preferences. The platform will not work properly without them, and they cannot be disabled through our settings.
Analytics Cookies
We use analytics cookies to understand how users interact with the platform. The data collected is anonymised and used solely to improve service quality. You can opt out of analytics cookies through your browser settings without affecting the platform's core functionality.
Cookie Retention Period
Session cookies are automatically deleted when you close your browser. Persistent cookies are stored for a set period and will expire automatically. You can delete all cookies at any time through your browser settings, though this may require you to log back into the 16e platform.
4. Data Storage, Security & Third-Party Sharing
Data Security
16e implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all communications, strict access controls, continuous monitoring, and regular security audits.
While we take every measure to protect your data, no method of transmission over the internet or electronic storage is 100% secure. As such, we cannot guarantee absolute security, but we are committed to notifying you within a reasonable timeframe should a security breach occur that affects your data.
Data Retention Period
We retain your personal data for as long as your account is active or as needed to provide our services. Transaction data and financial records are kept in accordance with Malaysian legal requirements. Once an account is closed, data will be deleted or anonymised within a reasonable timeframe unless a longer retention period is required by law.
Sharing with Third Parties
16e does not sell users' personal information to third parties. We may share data in the following limited circumstances: with authorised payment processors to facilitate MYR transactions, with service providers that support our platform operations under strict confidentiality agreements, or when required by Malaysian law or regulatory authorities.
5. User Rights, Policy Changes & How to Contact Us
Right to Access & Correction
As a 16e user, you have the right to access the personal information we hold about you at any time. You also have the right to request a correction if that information is inaccurate or incomplete. Access or correction requests can be made through your account settings or by contacting our support team.
Right to Data Deletion
You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer needed for its original purpose or you withdraw your consent. However, we may need to retain certain data to fulfil legal obligations or resolve outstanding disputes.
Changes to This Privacy Policy
16e reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When material changes are made, users will be notified via in-account notifications or their registered email. The "Effective Date" at the top of this page reflects the date of the most recent update.
How to Contact the Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us by email at [email protected]. We also provide answers to privacy-related questions in the FAQ us. Our team will respond to privacy enquiries within three business days.
Questions About Your Data?
Visit the FAQ section for quick answers, or log in to manage your account and privacy settings on 16e.